Frequently asked questions
Why can I only call my own number?
Section titled “Why can I only call my own number?”Your KYC may not be approved. Complete Phone numbers → KYC and review its History tab.
Why did my campaign not start?
Section titled “Why did my campaign not start?”Check campaign status, schedule/timezone, calling window, active agent, eligible contacts, phone numbers, provider balance, concurrency, and KYC.
Why is a contact status different from its campaign status?
Section titled “Why is a contact status different from its campaign status?”Lead status describes the durable Contact. Campaign-contact status describes one campaign’s attempt lifecycle.
Why is WhatsApp follow-up not visible in the AI inbox?
Section titled “Why is WhatsApp follow-up not visible in the AI inbox?”Campaign follow-up is an outbound template action. The inbox represents ongoing WhatsApp conversations and AI/human ownership.
Why did the webhook signature fail?
Section titled “Why did the webhook signature fail?”Verify the exact raw request bytes and compare against the sha256=-prefixed value in X-Webhook-Signature.
Are Google Ads and calendar rescheduling supported?
Section titled “Are Google Ads and calendar rescheduling supported?”Google Ads is currently marked Coming soon. Calendar locking/rescheduling is not documented as an implemented integration.
Does VaniAgent automatically guarantee TRAI or DPDP compliance?
Section titled “Does VaniAgent automatically guarantee TRAI or DPDP compliance?”No. VaniAgent provides operational controls, but your organization remains responsible for its legal basis, consent, screening, timing, notices, retention, and provider obligations.
Where should I check current prices?
Section titled “Where should I check current prices?”Use the authenticated Pricing page. It is the source of truth for the account’s current plans, rates, credits, and limits.