Telephony providers

Supported providers

Provider	Typical information needed	Validation
Twilio	Account credentials and owned number	Credential check and test call
Exotel	Account/subdomain, API credentials, number	Provider validation and test call
Tata Smartflo	Smartflo credentials and number mapping	Authentication and controlled call

Exact fields are shown in the current dashboard and may vary by account or provider configuration. Never place credentials in documentation, chat, screenshots, or source control.

Connection workflow

1. Open Integrations and choose the telephony provider.
2. Enter the provider credentials from its admin console.
3. Save and run validation.
4. Add or synchronize an owned phone number.
5. Assign it to a tested agent.
6. Place one inbound and/or outbound test appropriate to the provider.
7. Confirm call status, transcript, recording, and provider identifiers.

Number assignment

An inbound number routes to its assigned active agent. Outbound campaigns may select one number or a pool of up to ten using smart, round-robin, or sequential rotation.

Common failures

• Invalid or expired provider credentials.
• Number is not owned by the connected account.
• Country/region permissions block the destination.
• Provider webhook or application URL is not configured.
• Agent is inactive or the number is assigned elsewhere.
• Insufficient provider balance or concurrency.