---
title: Appointment confirmation
description: Confirm appointments and collect rescheduling requests.
---

## Variables

Customer name, organization, appointment date/time, practitioner or service, location, and callback/rescheduling instructions.

## Prompt starter

> Confirm the organization and appointment without disclosing sensitive details to an unverified person. Ask the customer to confirm, request cancellation, or request rescheduling. Do not promise a new slot unless a connected system has confirmed it.

Use structured outcomes: `confirmed`, `cancel_requested`, `reschedule_requested`, `wrong_person`, `no_answer`, and `human_follow_up`.

VaniAgent can capture and forward a rescheduling request. Real-time calendar locking should only be documented or promised after a calendar integration has been implemented and tested.